Frequently Asked Questions (FAQ) – White Whiskers Wellness

Orders & Shipping

Where do you ship?
We ship worldwide!

How long does shipping take?

• United States: 7-14 days
• International: 14-31 days (shipping times vary by location and customs processing)

How can I track my order?
Tracking information will be uploaded as soon as possible. You can check your order status at any time on our "Track Your Order" (Insert link here) page.

Can I change or cancel my order after placing it?
We process orders quickly to ensure fast shipping. If you need to modify or cancel your order, please get in touch with us at WhiteWhiskersWellness.com as soon as possible, and we’ll do our best to assist you.

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original packaging. Contact us at WhiteWhiskersWellness.com to start a return.

Do you offer exchanges?
Yes! If you need a different size or product, contact us, and we’ll guide you through the exchange process.

My item arrived damaged. What should I do?
We sincerely apologize for any inconvenience! Please email us within 48 hours of receiving your order with photos of the damage, and we’ll make it right.

Products & Ingredients

Are your products safe for all pets?
Absolutely! Our products are formulated with pet health and wellness in mind. If your pet has specific allergies or sensitivities, we recommend reviewing the ingredient list or consulting your veterinarian.

Where are your products made?
Our products are sourced and manufactured with the highest quality standards in mind, ensuring safety, effectiveness, and ethical production.

How do I use [Product Name]?
Each product has detailed instructions on its packaging and product page. Please don't hesitate to contact us if you require additional assistance.

Other Questions

How can I contact you?
You can reach us at WhiteWhiskersWellness@gmail.com. We’re happy to help!

Do you offer gift cards?
Not at this time, but we plan to offer e-gift cards in the future! They’ll make the perfect present for pet lovers and will be available in multiple denominations—stay tuned for updates!

Where can I find updates and promotions?
Not at this time, but we plan to launch both in the future! Stay tuned for exclusive updates, discounts, and pet wellness tips—coming soon!