Shipping Policy
At White Whiskers Wellness, we strive to provide a smooth and hassle-free shopping experience. Below are the details of our shipping process:
Shipping Options
We offer free standard shipping on all orders. Shipping costs for expedited or special delivery options are based on your chosen method, order weight, and destination. Any applicable fees will be shown at checkout.
Processing & Delivery Times
We ship directly from multiple warehouses once your order is processed. Estimated delivery times are:
- U.S.: 7-14 business days (we do our best to expedite orders).
- International: 14-31 business days.
Processing may take an additional 2-3 days during peak seasons or sales events.
Order Tracking
Once your order ships, we’ll email you a tracking number. You can also track your shipment online for real-time updates here.
International Shipping
We proudly ship worldwide! However, please note that the buyer is responsible for any customs fees, tariffs, duties, or taxes charged by your local customs office.
Returns & Lost Packages
If your package is lost in transit, contact us immediately—we’ll work to resolve the issue promptly.
Please refer to our [Return Policy] for detailed instructions for returns.
If an order is returned to us due to unpaid customs fees, taxes, or an incorrect address, we will issue a refund for the product only and retain shipping charges.
Shipping Delays
While we aim for on-time deliveries, delays may occur due to weather, carrier issues, or unforeseen circumstances. If a delay affects your order, we’ll notify you as soon as possible.
Damaged Items
If your order arrives damaged, please email us a photo of the item at WhiteWhiskersWellness@gmail.com within 48 hours of receipt. We will replace damaged goods promptly.
Customer Support
Have shipping questions? Our support team is here to help!
📧 Email: WhiteWhiskersWellness@gmail.com
📞 Phone: 715.436.7779
Thank you for shopping with us!
We appreciate your trust in White Whiskers Wellness—happy whiskers! 🐾